FAQ

1. What products are available?

Our shop offers a wide range of items, including aquariums, terrariums, fishes, turtles, birds, and premium accessories.

2. How can I place an order?

5. For live animals, what care instructions come with them?

4. How is shipping handled?

3. What payment methods are accepted?

Each live animal is provided with basic care guidance, including feeding schedule, habitat requirements, and maintenance tips. It is important to prepare the tank or enclosure before introducing the animal.

The shop accepts local payment options such as bank transfer and EasyPaisa, along with other online methods available in the area.

Browse the “Shop” section, choose the items, add them to the cart, and proceed to checkout.

Before placing an order for an aquarium, please contact us on WhatsApp at +92333-5747699 to discuss the design, dimensions (width, height, and breadth), delivery time, and payment details for the aquarium or terrarium. This ensures that the product is made according to exact requirements.

It is also important to contact us on WhatsApp before placing an order for fishes, turtles, birds, or accessories to confirm the delivery time and payment details.

Orders are delivered through Bykea or local Suzuki services, depending on the order size and location.
Please note that delivery charges are collected separately at the time of delivery.
Live animals such as fishes, turtles, and birds are handled with special care to ensure safe arrival.

6. What about returns or refunds?

If a product arrives damaged or a live animal appears unhealthy upon arrival, contact us immediately at +923335747699 or via email. Include order details and photos for review. A suitable solution will be provided after assessment.

7. Are the fish, turtles, and birds healthy and legally sourced?

Yes, all live animals are ethically sourced and carefully checked for health before being delivered. The shop fully complies with local laws regarding animal trade and welfare.

12. Do you provide installation or setup help for large tanks?

9. Can accessories be purchased separately?

10. How can customer support be contacted?

11. Is there a subscription for updates and offers?

8. How can aquariums or terrariums be maintained?

13. Do you sell hamster cages?

• Clean the tank regularly to remove waste.

• Check water quality (pH, ammonia, nitrate, and nitrite levels).

• Maintain proper humidity and temperature for terrariums.

• Use suitable filters, heaters, and accessories.

• All essential tools and equipment are available on mrfishaquarium.com

Yes, accessories such as filters, décor, lighting, substrate, and birdcages can be purchased separately from the accessories section.

WhatsApp & Phone: 0333-5747699
Email: info@mrfishaquarium.com
Also available on social media: Facebook, Instagram, TikTok, and YouTube.

Yes, customers can subscribe on the website to receive updates, discounts, and new arrivals directly through email or WhatsApp.

Yes, assistance can be provided for large or custom aquariums and terrariums. Please contact us on WhatsApp before placing the order to discuss delivery, setup, and related details.

Yes, a variety of hamster cages are available in different sizes and designs. Each cage is comfortable, well-ventilated, and designed to keep pets safe and active.

14. Do you sell turtle boxes?

15. Do you provide aquarium services?

16. What are the shop timings?

Yes, turtle boxes are available for both small and large turtles. They are designed for easy cleaning and provide a safe and healthy space for turtles.

Yes, aquarium maintenance and cleaning services are available. This includes water cleaning, filter replacement, and overall tank care to keep aquariums fresh and healthy. To book a service, contact us on WhatsApp at +923335747699.

The shop remains open from 9:00 a.m. to 12:00 a.m. (midnight) every day.